EliteApartment Support
EliteApartment is the resident app for serviced apartments and student residences operated on the Elitesys platform. Residents use it to browse residences, book rooms, pay bills, and request repairs, cleaning and space bookings.
Contact
Email itsupport@elitesys.hk. Questions about a tenancy, a bill or a room can also be sent to your residence from Me → Contact us in the app.
Common questions
- Signing in: sign in with your email address, or tap Sign up on the sign-in screen to create an account. If you forget the password, tap Forgot password on the sign-in screen; a code is sent to your registered email.
- Payments: rent, deposits and service fees are paid to the residence operator for accommodation and on-site services. Card and wallet details are entered with the payment provider and are not stored in the app.
- Door access: door access depends on the locks installed at your residence. Contact your residence if the unlock option is not shown on your booking.
- Deleting your account: go to Me, tap your name to open Profile, then tap Delete Account at the bottom. The account is deactivated at once and personal data is deleted within 15 working days. If a tenancy is still in progress, the account is deactivated after check-out settlement.
Privacy
See the EliteApartment Privacy Policy.
EliteApartment 支援
EliteApartment 是以 Elitesys 平台營運的服務式公寓與學生公寓的住戶應用程式。住戶可瀏覽公寓、預訂房間、繳付賬單，以及提交維修、清潔與空間預約申請。
聯絡方式
電郵 itsupport@elitesys.hk。租約、賬單或房間相關事宜，亦可在應用程式「我的 → 聯絡我們」聯絡所住公寓。
常見問題
- 登錄：以電郵登錄，或在登錄頁點「註冊」建立賬戶。忘記密碼時，在登錄頁點「忘記密碼」，驗證碼將發送至註冊電郵。
- 付款：租金、按金與服務費用支付予公寓營運方，屬住宿及現場服務費用。銀行卡與電子錢包資料於支付服務商頁面填寫，應用程式不作儲存。
- 門禁：開門方式視乎公寓安裝的門鎖。訂單上未見開門選項時，請聯絡所住公寓。
- 刪除賬戶：在「我的」點姓名進入「個人資料」，於頁底點「刪除賬戶」。賬戶即時停用，個人資料於 15 個工作天內刪除；租約仍在進行中的，於退房結算後停用。
私隱
請參閱 EliteApartment 私隱政策。